Help

Note: Order OysMem Products minimum 10 days before expected delivery date.

Special Facility for Deliveries within Hyderabad
We delivery delicious Cake of your choice + beautiful Bouquet along with your OysMem Products.
We are happy to inform - We provide Mid Night Delivery Service.
To avail the Special facilities contact us by email oysmem@gmail.com or call on +91-9866196365
Our team is eager to serve you.

Other modes of payment:
To place an order by direct transfer of account, you need to call us on +91-9866196365

FAQ

For Help click here.

•Pre-order

Can I have a demo / view the product personally before purchase? And what is the Book Size
Being an online portal and not a retail store, we do not have products that may be physically viewed. Book Size: 5 X 7 (inches)

•Order process

How can I order Cake and Bouquet along with my OysMem Products?
After completing a successful OysMem book order, you can order for a special facility of delivering Cake & Bouquet. To avail this facility either mail or call us to let us know your choice of Cake and the Bouquet. We will then inform you about the extra charges and provide a new payment provision for these items.
Note: This facility is available only within Hyderabad.

Can I order Cake and Bouquet without ordering the OysMem Products?
The Cake or the Bouquet can go only along with the OysMem Products. These items will not be delivered seperately.

Are there any hidden costs apart from the product price and shipping charges?
At the time of registering for your order, the payment page will display the total product price and the shipping charges as applicable. This is the amount that is due to be paid by you. There are no hidden costs and all chargeable amounts are featured before the checkout page.

What do you mean by Billing and Shipping Information?
Billing Information
Billing information is the details of the customer who would be charged or would be paying for the purchases. These details are required as after an order is placed our customer support re-confirms the order and its details with the buying customer.
Shipping Details
Shipping Details are details of the recipient. Shipping Details refers to the recipient address and the contact number, where the buyer wishes to send his order.
Shipping Information becomes essential when the buyer and the receiver of the purchases are two different parties.

•Gifting

I need a gift to be delivered immediately. Can you help me?
For the benefit of customers who would like to place last minute orders, we have a ‘Quick & Fast’ service through which gifts can be delivered to certain cities within 24 hours.
Please contact us on phone for further details.

I wish to change order at last moment. Can I do it?
We generally do not encourage such cases. But with a genuine reasoning we would accept it including certain extra billing charges. Please contact us on phone for further details.

•Post-order

How to track the order?
You can call us on phone number mentioned in ‘Contact us’ link & let us know your OysMem Order number. We will update you the current status of your product.

How do I cancel an order?
Cancellations request will not be accepted.

•Dispatch

Will the product be dispatched on the date of approval?
There is a minimum lead-time of delivery mentioned on the product page.Users should consider this lead-time while setting an expected delivery. The product will be delivered as per the expected delivery date.

Can I come to the office and pick the item by paying in cash?
Oysmem.com is an online portal wherein products are displayed and payment is done online itself. Post approvals of the order, these items are delivered to the shipping address by courier. We do not have a retail outlet wherein the customers can come and view the products and pay for the same by cash. All orders are accepted over the net only and delivered via courier.

•Post Delivery - Refunds and complaints

I need help. How do I contact Oyster Memories? Email / phone / chat etc.
Oysmem.com is accessible via email/phone. You may browse through our FAQ section for replies to your queries. If you are still unsatisfied or have a doubt that is not addressed, post any of your queries to Oyster Memories customer service. Our customer service team will be glad to assist you.